USE CASE
An After Hours Chatbot for When Your Office Is Closed
ClevrBot is an after hours chatbot for your WordPress site. It answers visitors from your own pages at night, on weekends, and on holidays, then collects their contact info so your team can follow up when you open.
By the numbers
10 min
is how soon almost two-thirds of buyers expect a reply to a sales, marketing, or service question.
Source: HubSpot Research
67%
of chatbot users rank 24/7 availability among a chatbot’s top three advantages.
Source: Zoom survey by Morning Consult
The problem
Why Your Website Needs an After Hours Chatbot
After you close today
- A visitor lands on your site at 9 PM with one question, finds only a contact form, and goes back to the search results.
- Messages sent through the form sit unread until morning, and by then the visitor may have found someone else.
- Your team starts the day sorting overnight emails that say little more than “call me.”
- The answer was already on your site, but nobody was there to point the visitor to it.
With ClevrBot
- The visitor asks in their own words and gets an answer from your pages right away.
- After their first message, the chat window invites them to leave an email so you can follow up.
- In the morning, your Chat History shows each conversation, what the visitor asked, and how to reach them.
- A visitor with an urgent problem gets your emergency number, as long as it’s published on your site.
Examples by industry
Questions ClevrBot Answers After Hours
Real Estate
Do you work with first-time buyers?
Yes. Our Buyers page explains how we guide first-time buyers from mortgage pre-approval through closing, and the first consultation is free. Leave your email and an agent will follow up.
Property Management
My kitchen sink is leaking. Who do I call tonight?
For emergencies like active leaks, call the 24-hour maintenance line listed on our Maintenance page. For repairs that can wait, submit a request through the resident portal.
Law Firms
Do you handle DUI cases, and is the first consultation free?
Yes, DUI defense is one of our practice areas, and our Consultations page says the first 30-minute meeting is free. Leave your name and email, and the office will contact you to set a time.
Auto Dealerships
Do you take trade-ins, and what should I bring?
Yes. Our Trade-In page says to bring your title or loan payoff details, your registration, and all keys. Leave your email and our sales team will follow up.
Setup guide
How to Set Up Your After Hours Chatbot
Installing ClevrBot takes a few minutes; the real work is making sure your pages answer the questions people ask at night.
Install ClevrBot and choose your content
Upload the plugin in WordPress, enter your email, and pick the post types ClevrBot should learn from. Include your services, pricing or rates, FAQ, service area, and contact pages. ClevrBot also learns from published pages you don’t link to, so unpublish anything outdated first.
Publish your hours and your follow-up promise
Put your business hours on a page in plain text, not only in an image, since ClevrBot doesn’t read images. Add a line such as “We reply to website messages by 10 AM on business days,” and ClevrBot can tell a 10 PM visitor when to expect a person.
Add a path for urgent requests
If you handle emergencies, publish your after-hours phone number and what counts as urgent on your contact page. ClevrBot can’t send anyone out, but it can give that number to the visitor who needs it right now.
Fill the gaps your inbox shows you
Read the questions that arrive through your contact form overnight. When the answer isn’t on your site, add it to an FAQ or service page, then re-upload your content so ClevrBot learns it.
Choose how you collect contact info
By default, the chat window offers an email field after the visitor’s first message. To get contact details from every conversation, turn on Require name and email in the Chat Widget settings, knowing that a few visitors may leave instead of filling it in.
Turn on the widget and email alerts
Test the widget in Preview only mode with the questions you get at night, then make it public and turn on email notifications for new conversations. Your team then starts each morning knowing who reached out and what they need.
Know the limits
What ClevrBot Won’t Do After Hours
It doesn’t book appointments, give quotes, or take payments
Instead: ClevrBot answers questions and collects contact info. Your team handles pricing, calendars, and payments the next business day.
It doesn’t answer your phone
Instead: ClevrBot is a website chatbot, not an answering service. Keep voicemail or an answering service for calls, and list your phone options on your site so ClevrBot can share them.
It can’t dispatch help in an emergency
Instead: It can share an emergency number that’s on your site, but it won’t page your on-call staff or send anyone out. Make sure urgent callers have a phone line that someone answers.
It only knows what your pages say
Instead: It won’t know tonight’s open tables, today’s inventory, or anything that changed since your last upload. Keep key pages current and re-upload your content after changes.
It doesn’t give professional advice
Instead: For legal, insurance, financial, or medical questions, it repeats what your published pages say and nothing more. It won’t give legal advice, confirm coverage, or quote a price, so make sure those pages invite visitors to leave their details for a licensed professional.
Getting started
How It Works
Install the Plugin
Works with any WordPress theme.
Select Your Content
Choose which pages to index.
Start Capturing Leads
Answer questions 24/7.
What does an after hours chatbot do?
It covers your website when nobody is available to reply, whether that’s evenings, weekends, or holidays. ClevrBot answers visitor questions from the pages you choose, invites visitors to leave an email for follow-up, and saves every conversation so your team can pick up where it left off the next morning.
Is ClevrBot an answering service?
No. ClevrBot is a chatbot for your website, not a phone service, so it helps people who visit your site and type a question. If you also get calls after hours, keep your voicemail or answering service for those, and publish your phone options on your contact page so ClevrBot can point website visitors to them.
How do I see the leads it captured overnight?
Open Chat History in the ClevrBot section of your WordPress dashboard to read each conversation and any contact details the visitor left. Turn on email notifications for new conversations if you want a heads-up in your inbox. Start with the most time-sensitive requests, and note any question ClevrBot couldn’t answer so you can add it to your site.
What if a visitor asks something my site doesn’t cover?
ClevrBot is built to answer only from your content, not to guess. If the answer isn’t on your pages, it won’t make one up, and the visitor can leave an email so your team can reply. Those gaps are your to-do list: add the answer to your site and re-upload your content.
Can a person take over during business hours?
If live handoff is set up for your account, ClevrBot can flag a conversation for your team when a visitor asks for a person, and your team can reply from there. After hours, when nobody is around to take over, ClevrBot keeps answering from your pages and the visitor can leave an email for the morning.
What happens if I run out of messages overnight?
You start with 100 free messages, and the $49 Starter plan includes 1,000 a month. When messages run out, visitors can’t chat until you add more, so check Usage Statistics before holidays and busy weekends. Extra packs of 500 messages roll over from month to month.
Does it work on phones?
Yes. ClevrBot works on mobile, tablet, and desktop, so a visitor on their phone at 11 PM gets the same answers as someone at a desk the next morning. You don’t need a separate setup for mobile visitors, and the same Chat History collects conversations from every device.
Start Answering Visitors After Hours
Try ClevrBot with 100 free messages. No credit card required.